Returns

Returns Policy

www.boxfetish.com.com follows a transparent; no questions asked returns policy for all full-size products bought off the online store. You can return unused products (unopened & in original packaging) you have ordered by sending us an intimation within 2 days of the date of receipt. Return shipment fees will have to be borne by the customer except in cases where the product is faulty. All shipping fees will be borne by the customer, along with INR 75 COD fees and INR 150 administrative fees. Used products cannot be returned.
Special Instructions for The Box Fetish Box – The monthly Boxes are curated by our experts and unfortunately, we will not be able to replace the products in the box in the event that you do not like it. In the event of a product being damaged in transit, we will replace the it with another piece, provided the issue is communicated to us within 24 hours of delivery of the Box Fetish Boxes
There no returns and no refunds available on boxes since these are discovery boxes.
Special Instructions for Perfumes & Fragrances – Products should not have been sprayed or used and should have the seal intact.
Special Instructions for Cosmetics – Products should not have been tried or used and the packaging should not have been tampered in any way.

How do I return unused goods?

To return unused goods, please email us at info@boxfetish.com and we will guide you through the Return process. The process will depend on your location and the category of the goods you wish to return.
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